Patients are usually seen by appointment only, which can be made for any doctor through the receptionist. Please try to phone as early in the day as you can to make your appointment. When you phone you may be asked the nature of your problem as this helps us but you are perfectly at liberty not to disclose this to the receptionist. Please remember you can book any routine appointment up to four weeks in advance. We do hold appointments each day for patients who need seen on that day.
Your calls may be recorded for training and quality purposes.
Once a week there is an evening surgery. This is staffed by different doctors from our practice each week.
We prefer you always to see the same doctor at each visit to the surgery as this ensures continuity of care; when making your appointment can you therefore say which doctor you usually see. However, we will always see someone on the same day for urgent problems, though you will not necessarily see your usual doctor. Please ask to speak to a doctor if you cannot be fitted in and you feel you need to be seen quickly.
We are happy to speak to patients on the telephone to give advice for problems which you think do not require a visit to the surgery. Out of consideration for others you may be asked to call back after the surgery if we are seeing a patient when you ring.
If you would prefer to have a chaperone present during an intimate examination please tell the doctor. You can either bring a friend or we will ask a member of the staff of the medical centre [male or female as appropriate] to come in.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.